Course Outline:
- Customer Relations Management
- 7-Types of Customer Personality
- Steps of Convincing People
- Barriers to Communication
- Body Language and its Importance
- Empathetic Listening
- The Logic Pyramid
About the Course:
- In-Office Course
- The course lasts 10 hours, taught in 2 days, 5 hours per day.
Course Facilitator:
- Mr. Hasan Mina
- Organizational Development Trainer
- More than 10 years of experience with different organizations, both in management and as a trainer.
Learning Objectives:
- Understand the skills and characteristics of a persuasive person and of someone who can not convince people.
- Understand techniques used in analyzing the thought process of different individuals and how to use that to their advantage during their persuasion and negotiations.
- Understand what compels different people to perform a certain action.
- Understand the steps needed for an individual to go through in order to be convinced about what you have to say.
- Identify the different personality traits.
Learning Outcomes:
- Get to know principles of communication.
- Know the fundamentals of the persuasion and negotiation process.
- Understand the role and importance of different personalities.
- Know what affects the persuasion process.
- Become familiar with the steps required to go from being aware of a thought to believing it.
- Be able to use emotions during the persuasion and negotiation process.
- Get to know about storytelling and its importance for persuasion and negotiation.
- Identify barriers to communication and how to overcome them.
- Know the importance of dealing with self-doubt before trying to convince others.
- Identify and use empathic listening
Registration
- Early registrants get 20% discount.
- To register, please click the Register button.